Active leak or burst pipe
A plumber may be needed to stop or repair the source. A restoration provider may be needed when building materials, flooring, insulation, or contents are wet.
Compare the rolesDifferent water events can involve different hazards and different professionals. Use the closest situation below, then follow the safest next step without attempting cleanup in a dangerous area.
A plumber may be needed to stop or repair the source. A restoration provider may be needed when building materials, flooring, insulation, or contents are wet.
Compare the rolesDo not enter when electrical equipment, outlets, panels, or damaged building components may be involved. Begin with the safety page.
Review immediate hazardsAvoid contact and keep people and animals away. This situation may require specialized cleanup and additional plumbing or public-utility attention.
Understand the added risksThe entry point and the wet interior may require different trades. Restoration work does not replace roof, siding, window, or structural repairs.
Identify the likely professionalsThe appliance or mechanical source may need its own technician. Restoration may address water removal, drying, and affected materials.
See what restoration may includeDo not disturb visibly damaged or contaminated materials. Note what you can safely observe and describe when calling a professional.
Prepare useful observations